How Can We Help You Today?

Frequently Asked Questions

Q: Once payment, KYC and Due diligence are completed, how long does it take to issue the instrument?

  • A: 3-5 Banking days to receive a SWIFT copy.


Q: If there are multiple advising banks, how long will delivery take?

  • A: On average each bank takes 1-2 banking days to advise the instrument forward, but each bank is allowed up-to 3 banking days.


Q: I paid USD1550 for my E-KYC fees but was unable to provide full documents that were asked from me, Can I get a refund?

  • A: E-KYC fees are non-refundable once paid.

Contact Our Support Team

In case you didn't find any answers in our FAQ, you can contact our support team to help you.